Total Economic Impact of the Mac

TEI Findings
Forrester developed a composite organization based on data gathered from customer interviews to reflect the total economic impact that Mac could have on an organization. All of the values in the report are risk-adjusted and represent three-year present value.

Mac costs $741 less than comparable PCs

Reduced IT Support and Operational Costs

• Less time is needed to provision Mac by using Apple Business Manager.
• Fewer service tickets are opened by Mac users due to self-service capabilities and performance.
• Tickets opened for Mac are easier to resolve, resulting in fewer hardware-related issues.

Reduced and Avoided Hardware and Software Costs

• There is no need to purchase an OS license or software update maintenance for Mac.
• Built-in security features eliminate the need for some additional endpoint security licenses.
• Mac requires less energy to operate.

Reduced Risk of Data Breach

• Organizations reported a reduced risk of security incidents.
• Reduced likelihood of data breach per enterprise-deployed Mac is 50%.

Improved Employee Performance and Engagement

• Improvement in retention rate is 20%.
• Increase in sales performance is 5%.
• Increased productivity per employee is 48 hours.

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